Extended Q&A

Extended Q&A: This flow includes an approval workflow for both questions and answers, enhanced with the final authorisation from a Q&A Approver.

Extended Q&A flow

• Q&A Participation: Only users assigned a Q&A role can participate in Q&A activities.

• Question Submission: External users assigned a Q&A role can ask general questions or those related to a specific index, folder, or document

• Approval Process: External team users with the Q&A Moderator role are responsible for approving questions. Internal users with the same role may also need to approve questions if Auto Approval is disabled, and are required to approve all answers.
  All Q&A moderators must be assigned to the respective category.

• Answering Questions: Internal users with Q&A Expert roles for the corresponding Q&A categories can provide answers.

• Additional Approval:

  • Answer Final Approval: Internal users with the Q&A Approver role can provide final approval for answers. Not assigned to specific categories, they can approve answers across all categories.

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